Subject: Job Descriptions
From: Nick Olerud <NOlerud@netrixit.com>
Date: 8/6/2014 12:51 PM
To: "tim.preuss@minnesota.edu" <tim.preuss@minnesota.edu>

Mr. Pruess,

Thanks for taking the time to respond to my message on Linkedin! I would love to come over and visit with you next week just let me know what works best and I will get it in my schedule.   I am very excited to start a relationship with MState as I am a very proud alum.

 

The two positions I am looking to fill are IT Dispatcher and IT Specialist.  The IT Dispatcher role is to help manage the incoming workload of our Technical Assistance Center.  They would answer incoming client calls and emails, create service orders, and help schedule onsite work to be performed by our engineer team.  The IT Dispatch role is an entry level position. They would also obtain the ability to create new hire accounts (AD/Exchange/Office 365), troubleshoot some desktop issues, perform HP Warranty work (we get them certified as an HP Warranty Professional), and manipulate permissions in AD and Exchange.

 

IT Dispatcher

Qualifications:

-          Demonstrates excellent client service skills

-          Ability to multitask at a very high level

-          Self-Driven to lean new technology

-          Documentation and attention to detail

-          Team Player

 

IT Specialist

Qualifications:

-          Ability to troubleshoot over the phone with clients

-          Desktop Administration

o   Virus Removal

o   Software Installation and Troubleshooting

o   Boot Issues

o   Hardware Diagnostics and Repair

-          Understanding of LAN and Wireless technology

-          Entry Level Server Administration

o   Active Directory

o   Group Policy

o   Folder/Share Permissions

o   Exchange Administration

 

Look forward to hearing from you, safe travels this week!

 

 

 

 

 

 

Nick Olerud | Service Manager | Netrix IT

4733 Amber Valley Parkway  l Suite 104 | Fargo, ND 58104
Phone (701) 298-0175
TAC@NetrixIT.com
www.NetrixIT.com